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05 Dec 2017 Part 4: Sex, Power, and the Workplace – When to Tell the Customer They’re Wrong

  We all know the old adage: the customer always comes first. But, what about a predatory, harassing customer? Not so much.   Sexual misconduct has been ablaze in the news, and doesn’t seem to show any sign of halting. Alaska Airlines was recently pulled into the fray when Randi Zuckerberg, sister of Facebook founder Mark Zuckerberg, accused the airline of failing to do anything about a fellow passenger’s sexual misconduct against her. The Alaska Airlines incident underscores the reputational dangers for companies that turn…

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